kpi—key performance indicator ,关键绩效指标
kso—key strategic object ,关键策略目标
kra—key result area ,关键结果领域
csf—critical success factor ,关键成功因素
kba—key business area ,关键业务板块
pf—prime factor ,主要因素
mbo—management by objective,目标管理
pfbsc —prime & fundamental balanced scorecard,主基二元法
bsc—balanced scorecard,平衡计分卡
pdci— plan-do-check-improve,绩效管理循环